The front desk, registration and patient advocates serve as ambassadors into your organization and the service received at this point of entry sets the tone for the rest of the visit.
By providing an interactive real-time view of the day’s scheduled events, your staff is prepared to answer questions about schedule changes and delays, and to keep family members up to date on the status of a patient visit. When a patient arrives, the Care Command Center tracks wait times, alerting key staff if a wait threshold is exceeded. CCC alerts the clinical staff of arrivals and the registration process via visual ques on a smart monitor.
By using a thoughtful design process, the Card Command Center (CCC) streamlines the front office process, resulting in a happier care team, which directly improves patient and family satisfaction.