By nature, busy procedure areas are defined by unpredictability. Unexpected changes in patient flow and resource availability create extended wait times, process interruptions, staffing deficiencies, and room utilization issues that threaten the quality of patient care and profitability. The growing pressure to improve quality while reducing costs highlights the necessity to increase the efficiency of existing processes and resources.
At the same time, patients are becoming more aware of their freedom to choose healthcare providers. They have come to expect an efficient, organized and professional experience. Feeling “lost” in the system or experiencing long wait times destroys confidence and leads to lost revenue and referrals. Healthcare organizations simply can’t afford to deliver anything less than a high quality experience.
Healthcare leaders are beginning to understand the impact of disruptive patient flow. Dedicated patient flow technologies are finding their way into healthcare budgets, and slowly replacing in-house scheduling and tracking solutions incapable of truly solving complex patient flow issues. Without a dedicated patient flow strategy in place, staff are forced to duplicate work in manual systems such as spreadsheets, log books and dry-erase boards.