On or about November 14, 2022, IBS became aware suspicious activity within its network systems. IBS immediately launched an investigation, with the assistance of third-party computer forensic specialists, and determined that its network had been infected with malware which prevented access to certain files on certain system. Through our investigation, we determined that, between November 10, 2022, and November 15, 2022, an unauthorized actor may have had access to certain systems that stored personal information. A thorough and time-intensive review of the systems impacted was conducted, with the assistance of third-party experts to determine if any personal information may have been accessible within the system and to whom that information relates to. Once the determination of whose information was impacted, address information was compiled for the impacted individuals, for purpose of providing notice.
IBS is providing individuals with notice of this incident whose information was impacted. IBS also notified the U.S. Department of Health & Human Services’ Office for Civil Rights and relevant state authorities. Individuals who have questions about this incident can contact our dedicated call center at 1-800-405-6108 between 8:00 a.m. to 8:00 p.m. Eastern Time, Monday through Friday, except holidays.
IBS encourages potentially impacted individuals to remain vigilant against incidents of identity theft and fraud, to review account statements, and to monitor their credit reports and explanation of benefits forms for suspicious activity. IBS is providing potentially impacted individuals with contact information for the three major credit reporting agencies, as well as providing advice on how to obtain free credit reports and how to place fraud alerts and security freezes on their credit files. The relevant contact information is below:
| Equifax P.O. Box 105069 Atlanta, GA 30348 1-888-766-0008 www.equifax.com | Experian P.O. Box 9554 Allen, TX 75013 1-888-397-3742 www.experian.com | TransUnion P.O. Box 2000 Chester, PA 19016 1-800-916-8800 www.transunion.com |
Potentially impacted individuals may also find information regarding identity theft, fraud alerts, security freezes and the steps they may take to protect their information by contacting the credit bureaus, the Federal Trade Commission or their state Attorney General. The Federal Trade Commission can be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. Instances of known or suspected identity theft should also be reported to law enforcement or the individual’s state Attorney General.